Introducing

Simplify Support with Inovex Ticketing

A refreshing alternative to overcomplicated ticketing systems. Streamline customer support with our intuitive, powerful platform.

No credit card required

Website taking forever to load

OpenMedium Priority

The website is stuck on the white screen, taking forever to load. It goes in this endless state after hard refreshing and only works after reopening the browser.

Updated 2 days ago ago
UAUnassigned

Payment processing error

In progressHigh Priority

Customers are getting an error message when trying to complete checkout with Visa cards.

Updated 45 mins ago ago
DWDavid Wilson

Feature request: Dark mode

OpenMedium Priority

Multiple users have requested a dark mode option for the dashboard to reduce eye strain.

Updated 12 hrs ago ago
UAUnassigned

Data export not working

OpenHigh Priority

The CSV export feature is generating empty files when users try to export their reports.

Updated 1 hr ago ago
APAlex Patel

Email notifications not being sent

In progressMedium Priority

Users are not receiving email notifications when new tickets are assigned to them.

Updated 90 mins ago ago
ECEmily Clark

Dashboard loading slowly

OpenMedium Priority

The main dashboard is taking more than 10 seconds to load for users with large datasets.

Updated 3 hrs ago ago
RMRyan Murphy

Login page not responsive

OpenLow Priority

The login page layout breaks on smaller screen sizes.

Updated 2 days ago ago
UAUnassigned

Search functionality broken

In progressHigh Priority

Users are unable to search for tickets using the search bar.

Updated 2 hrs ago ago
SLSophia Lee

Bug in user profile update

OpenMedium Priority

Users are unable to update their profile pictures due to a server error.

Updated 1 day ago ago
UAUnassigned

Mobile app crashing

In progressHigh Priority

The mobile app crashes when users try to access the settings page.

Updated 1 hr ago ago
LGLucas Green

Error in password reset

OpenMedium Priority

Users are not receiving password reset emails.

Updated 10 hrs ago ago
UAUnassigned

Analytics dashboard not updating

OpenMedium Priority

The analytics dashboard is not showing the latest data.

Updated 5 hrs ago ago
MCMason Carter

File upload limit too low

OpenLow Priority

Users are unable to upload files larger than 5MB.

Updated 20 hrs ago ago
UAUnassigned

Session timeout too short

OpenLow Priority

Users are being logged out after only 10 minutes of inactivity.

Updated 1 day ago ago
UAUnassigned

Notification settings not saving

In progressMedium Priority

Changes to notification preferences are not being saved.

Updated 6 hrs ago ago
ESElla Scott

API rate limit exceeded

OpenHigh Priority

Users are encountering errors due to the API rate limit being exceeded during peak hours.

Updated 30 mins ago ago
UAUnassigned

API rate limit exceeded

OpenHigh Priority

Users are encountering errors due to the API rate limit being exceeded during peak hours.

Updated 30 mins ago ago
UAUnassigned

Notification settings not saving

In progressMedium Priority

Changes to notification preferences are not being saved.

Updated 6 hrs ago ago
ESElla Scott

Session timeout too short

OpenLow Priority

Users are being logged out after only 10 minutes of inactivity.

Updated 1 day ago ago
UAUnassigned

File upload limit too low

OpenLow Priority

Users are unable to upload files larger than 5MB.

Updated 20 hrs ago ago
UAUnassigned

Analytics dashboard not updating

OpenMedium Priority

The analytics dashboard is not showing the latest data.

Updated 5 hrs ago ago
MCMason Carter

Error in password reset

OpenMedium Priority

Users are not receiving password reset emails.

Updated 10 hrs ago ago
UAUnassigned

Mobile app crashing

In progressHigh Priority

The mobile app crashes when users try to access the settings page.

Updated 1 hr ago ago
LGLucas Green

Bug in user profile update

OpenMedium Priority

Users are unable to update their profile pictures due to a server error.

Updated 1 day ago ago
UAUnassigned

Search functionality broken

In progressHigh Priority

Users are unable to search for tickets using the search bar.

Updated 2 hrs ago ago
SLSophia Lee

Login page not responsive

OpenLow Priority

The login page layout breaks on smaller screen sizes.

Updated 2 days ago ago
UAUnassigned

Dashboard loading slowly

OpenMedium Priority

The main dashboard is taking more than 10 seconds to load for users with large datasets.

Updated 3 hrs ago ago
RMRyan Murphy

Email notifications not being sent

In progressMedium Priority

Users are not receiving email notifications when new tickets are assigned to them.

Updated 90 mins ago ago
ECEmily Clark

Data export not working

OpenHigh Priority

The CSV export feature is generating empty files when users try to export their reports.

Updated 1 hr ago ago
APAlex Patel

Feature request: Dark mode

OpenMedium Priority

Multiple users have requested a dark mode option for the dashboard to reduce eye strain.

Updated 12 hrs ago ago
UAUnassigned

Payment processing error

In progressHigh Priority

Customers are getting an error message when trying to complete checkout with Visa cards.

Updated 45 mins ago ago
DWDavid Wilson

Website taking forever to load

OpenMedium Priority

The website is stuck on the white screen, taking forever to load. It goes in this endless state after hard refreshing and only works after reopening the browser.

Updated 2 days ago ago
UAUnassigned
99.9%
Uptime Guarantee
500+
Happy Users
24/7
Support Access
15min
Avg. Response Time
Features

Everything You Need for Effective Support

Our platform combines powerful features with simplicity to help you deliver exceptional customer support.

Intuitive Ticketing

Streamlined ticket creation, assignment, and tracking with powerful filtering options.

  • Advanced ticket filtering options
  • Priority and status management
  • Automated ticket routing

User Management

Easily manage admins, employees, and clients with role-based permissions.

  • Role-based access control
  • Team assignment capabilities
  • Activity tracking and logs

Live Dashboard

Real-time analytics and reporting to monitor support performance.

  • Ticket volume analytics
  • Performance metrics
  • Ticket Status & Priority breakdown

24/7 Availability

Access your support system anytime, anywhere, on any device.

  • Mobile-responsive design
  • Progressive Web App (PWA)
  • Installable on Desktop & Mobile

Secure & Reliable

Enterprise-grade security with data encryption and regular backups.

  • Advanced data encryption
  • Regular data backups
  • Secured Account authentication

Whitelabel Options

Customize the platform with your branding for a seamless customer experience.

  • Custom branding & colors
  • Custom domain setup
  • Branded documentation
Pricing

Simple, Transparent Pricing

Unlike most providers that charge per agent each month, we simplify things with fixed pricing based on admins, employees, & clients.

Starter

For small teams getting started

$170/month

billed annually

User Limits

  • 1 Admin
  • 3 Employees
  • 35 Clients

Key Features

  • Ticketing + User management
  • Image attachments (3 limit)
  • Live Dashboard
  • Status/priority settings
  • Desktop/mobile access

Support & Retention

  • Email support
  • Knowledge base access
  • 2 Month data retention
Popular

Standard

For growing businesses

$300/month

billed annually

User Limits

  • 3 Admins
  • 7 Employees
  • 80 Clients

Key Features

  • All Starter features
  • Image attachments (5 limit)

Support & Retention

  • Email support
  • Knowledge base access
  • 3 Month data retention

Professional

For established companies

$560/month

billed annually

User Limits

  • 6 Admins
  • 15 Employees
  • 200 Clients

Key Features

  • All Standard features
  • Image attachments (7 limit)
  • Advanced reporting tab

Support & Retention

  • Priority email support
  • Live chat during business hours
  • 4 Month data retention

Enterprise

For large organizations

$999/month

billed annually

User Limits

  • 10 Admins
  • 30 Employees
  • 500 Clients

Key Features

  • All Professional features
  • Image attachments (10 limit)
  • Custom filter macros for tickets

Support & Retention

  • Priority support
  • Dedicated account manager
  • 6 Month data retention

Additional User Pricing

For customers who need more users than their package includes:

Additional Admin

$25/month each

Additional Employee

$15/month each

Additional Client

$3/month each

(in blocks of 10)

Get Started Today

Ready to Simplify Your Support Process?

Join hundreds of businesses that have transformed their customer support with Inovex Support.

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