Last updated on March 19, 2025
Inovex Technology ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our digital solutions, or interact with any of our current or future products and services.
We understand the importance of your personal information and are committed to processing it responsibly and in compliance with applicable data protection laws. Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access our services.
We may collect personal information that you voluntarily provide to us when you:
- Register for our services or solutions
- Complete contact or inquiry forms
- Request a demo, consultation, or support
- Subscribe to communications or updates
- Participate in research activities or promotions
- Contact our teams for any purpose
- Use any of our digital products or platforms
The personal information we collect may include:
- Contact information (such as name, email address, phone number)
- Professional details (such as company name, job title, industry)
- Account and authentication information
- Financial and billing information
- Project requirements and specifications
- Support and service requests
- Preferences and feedback
- Any other information you choose to provide
We automatically collect certain information when you visit, use, or navigate our digital environments. This information may include:
- Device information (type, operating system, unique identifiers)
- Connection data (IP address, browser type and version, time zone)
- Interaction metrics (pages visited, features used, time spent, click patterns)
- Performance and diagnostic data (errors, system activity, hardware settings)
- Geographic information as permitted by law
Depending on which of our solutions you interact with, we may collect additional categories of information necessary for the provision of specific services. The nature of this data will vary based on the purpose and functionality of each solution.
We collect information through:
- Direct interactions when you provide information to us
- Automated technologies including cookies, server logs, tracking pixels, and similar technologies
- Application programming interfaces (APIs) and software development kits (SDKs)
- Third-party sources, including business partners, service providers, and publicly available sources
Our digital environments use various tracking technologies to collect and store information. You can control these technologies through your browser settings and preference centers we provide. However, disabling certain cookies may limit your ability to use some features of our services.
We may use the information we collect for various purposes, including to:
- Provide, maintain, and improve our services
- Develop new products, services, features, and functionality
- Process transactions and fulfill obligations
- Respond to inquiries, comments, and support requests
- Personalize and optimize user experiences
- Communicate about products, services, offers, and events
- Analyze usage patterns and enhance performance
- Protect against malicious, fraudulent, or illegal activity
- Ensure the security and integrity of our systems
- Comply with legal obligations and enforce our policies
Depending on applicable law, we process your information under one or more of the following legal bases:
- To perform a contract with you
- For our legitimate interests or those of a third party
- To comply with legal obligations
- With your consent
Where we rely on consent, you have the right to withdraw your consent at any time, though this will not affect the lawfulness of processing based on consent before its withdrawal.
We may share your information with:
We engage trusted third parties to perform functions and provide services on our behalf. These entities have access to your information only as needed to perform their functions and are contractually obligated to protect your information.
We may share information with our corporate affiliates and subsidiaries for purposes consistent with this Privacy Policy.
If we are involved in a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any change in ownership or uses of your information.
We may disclose information if required by law, regulation, legal process, or governmental request, including to meet national security or law enforcement requirements.
We may share information for any other purpose disclosed to you and with your consent.
We implement appropriate technical, administrative, and physical safeguards designed to protect the security and confidentiality of the information we process. However, no security system is impenetrable, and we cannot guarantee the absolute security of our systems.
We retain information for as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When determining retention periods, we consider:
- The amount, nature, and sensitivity of the information
- The potential risk of harm from unauthorized use or disclosure
- The purposes for which we process the information
- Whether we can achieve those purposes through other means
- Applicable legal, regulatory, tax, accounting, or other requirements
Depending on your location, you may have certain rights regarding your personal information, which may include:
- Access to your personal information
- Correction of inaccurate or incomplete information
- Deletion of your personal information under certain circumstances
- Restriction or objection to certain processing activities
- Data portability to obtain and reuse your information
- Withdrawal of consent where processing is based on consent
- Lodging a complaint with a supervisory authority
To exercise any of these rights, please contact us using the information provided in the "Contact Us" section below.
Our services are not directed to individuals under the age of 13 (or the applicable age of digital consent in your jurisdiction). We do not knowingly collect personal information from children. If we discover that a child has provided us with personal information, we will promptly delete it. If you believe we have any information from or about a child, please contact us.
We operate globally and may transfer your information to countries other than where you reside. We implement appropriate safeguards when transferring information across borders, including standard contractual clauses approved by relevant authorities, privacy shield certifications where applicable, or other legally acceptable mechanisms.
As Inovex Technology develops new products and services, we may collect additional types of data not specifically enumerated in this policy. However, any new data collection practices will adhere to the same principles of transparency, choice, and security outlined herein.
We conduct regular data mapping exercises to identify data flows within our organization and adjust our practices accordingly. This comprehensive approach ensures that as our offerings evolve, our privacy practices remain consistent with our commitment to protecting your information.
We may update this Privacy Policy periodically to reflect changes in our practices or for other operational, legal, or regulatory reasons. The updated version will be indicated by an updated "Last Updated" date and the updated version will be effective as soon as it is accessible.
We encourage you to review this Privacy Policy regularly to stay informed about our information practices. If we make material changes, we will provide notice through our website or by other means as appropriate.
For users of our VeriFixed Integration solution:
- We may process verification-related data necessary for identity confirmation, including government IDs and biometric data where permitted by law
- Integration with third-party verification systems may involve secure data exchange through encrypted channels
- Verification records may be retained according to applicable legal and compliance requirements
- We implement specific security measures designed for sensitive verification information
For users of our MyPlay platform:
- Our entertainment and gaming applications may collect user interaction and progress data
- Content created, uploaded, or shared through the platform is stored according to our data retention policies
- Anonymized and aggregated usage data may be used for platform improvements and analytics
- Social features may involve information sharing between users as configured in privacy settings
For clients utilizing our web development services:
- Web analytics tools may be implemented to understand visitor behavior and optimize performance
- Form submissions and customer interactions may be processed through our secure systems
- Website backups and content versioning maintain copies of site data for security and recovery purposes
- Integrations with marketing and customer relationship management systems may facilitate data transfers between platforms
For users of our Inovex Support application:
- Support ticket information including issue details, communication history, and attachments is collected to provide assistance
- Client contact information and authorized representatives are stored to facilitate ongoing support
- Ticket prioritization, categorization, and resolution status is tracked within the support system
- Support conversations may be retained for quality assurance, training, and service improvement
- Screen sharing and remote assistance sessions may be conducted with explicit user consent
- System diagnostic information may be collected when necessary to resolve technical issues
- Third-party support tools may be used for ticket management, but all integrations adhere to our security standards
- Support data is retained according to contractual obligations and legal requirements, after which it may be anonymized or deleted
We maintain a privacy governance structure that includes regular policy reviews, impact assessments for new initiatives, and staff training on privacy practices. Our privacy program is designed to comply with applicable regulations including GDPR, CCPA/CPRA, PIPEDA, LGPD, and other regional requirements.
Rather than focusing on specific technologies, our approach emphasizes the purpose and function of data processing activities, allowing our privacy practices to remain relevant as technologies evolve.
If you have any questions about this Privacy Policy or our data practices, please contact us at:
Inovex Technology
Email: info.inovextechnology@gmail.com